FAQ
Q1: What types of private taxis do you offer?
We offer a range of MPVs to suit different group sizes:
- Toyota Innova (7-seater)
- Toyota Alphard (8-seater)
- Hyundai Staria (10-seater)
- Hyundai Starex (11-seater)
- Tour Van (13-16seater)
Prices vary by vehicle type. You can check our full pricing on the Transfer Pricing page.
Q2: When will I receive my driver’s details?
We’ll send your driver’s details to you via WhatsApp one day before your scheduled pickup.
If you haven’t received them by the evening before your trip, please Contact us for assistance.
Q3: Will the driver arrive on time?
Our drivers aim to arrive at your pickup location at the scheduled time. However, traffic or border congestion may occasionally cause delays.
We’ll keep you informed if there are any changes to your pickup time.
Q4: How early should I book my private taxi?
We recommend booking at least 2 days in advance, and earlier for weekends, public holidays, and peak travel periods.
For last-minute bookings, please contact us to check availability.
Q5: Are the prices per person or per vehicle?
All listed prices are per vehicle, not per person. Please choose a vehicle that accommodates your group and luggage.
Q6: What if my pickup or drop-off location isn’t listed on the Transfer Pricing page?
Please Contact us via WhatsApp with your pickup and drop-off locations, travel date, number of passengers, and luggage details.
Our team will check availability and provide a quotation.
Q7: Are the listed prices for one-way or return trips?
We list one-way and return-trip fares separately on our Transfer Pricing page. Please select the fare that matches your travel plans.
Q8: Are there any additional charges?
Any applicable surcharges, including peak-season or public-holiday charges, will be explained before you confirm your booking.
Changes to your trip, such as additional stops or waiting time, may affect the final fare.
Q9: How can I make payment?
You can pay the driver directly, make a payment via PayNow, or pay securely online through Stripe. Please let us know your preferred payment method when booking.
Q10: What currencies do you accept for cash payments?
We accept cash payments in Singapore Dollars (SGD) and Malaysian Ringgit (MYR).
Please confirm your preferred currency when booking so we can quote the fare accordingly.
Q11: How long does the journey from Singapore to Johor Bahru take?
Travel time varies depending on your pickup and drop-off locations, traffic conditions, and immigration clearance.
Please allow extra time during weekends, public holidays, and peak travel periods.
Contact us with your trip details for an estimated journey time.
Q12: What should I do if my flight is delayed or my flight details change?
Please provide your flight number when booking and notify us as soon as possible of any delays or changes.
Our team will coordinate with you regarding pickup arrangements and confirm any applicable waiting charges.
Q13: Do you offer transfers to destinations beyond Johor Bahru?
Yes! We also offer private transfers to other destinations across Peninsular Malaysia.
Share your destination and travel dates with us to check availability and request a quotation.
Q14: Can passengers stay in the vehicle during immigration clearance?
Passengers can usually remain seated during immigration clearance at the car counters.
However, immigration or customs officers may require you to exit for additional checks.
All passengers must carry valid travel documents and complete the required immigration procedures.